Terms and Conditions of Sale

Updated October 5 2021

  1. Application of terms
    These Terms and Conditions of Sale (Terms and Conditions) relate to the purchase of any products (Products) from the Goodpharm website www.Goodpharm.co.nz (Website), or any associated platforms. By accessing the Website, registering an account or purchasing from the Website you automatically agree to these Terms and Conditions. The Website Terms of Use, Privacy Policy, Delivery Policy and Returns Policy also form part of these Terms and Conditions and are available on our Website.
  2. Parties
    “Goodpharm”, “we”, “us” or “our” refers to AFT Pharmaceuticals Limited, a company incorporated in New Zealand. Goodpharm is a trading name of AFT Pharmaceuticals Limited. “You” or “Your” refers to you as the purchaser of the Products and user of the Website.
  3. Product availability and promotions
    1. Product availability is subject to change without notice. Where possible, Product out of stocks are highlighted on the Website.
    2. All special offers and promotions are offered only while stocks last and only for the period of the promotion. Promotional pricing or offers may be withdrawn at any time without notice once available stock is exhausted. Goodpharm may choose to end a promotion early for any reason. Promotional expiry dates and times are listed as New Zealand standard time.
    3. From time to time we may run short, specific, price promotions without explicit promotion expiry dates in order to clear out stock or achieve other short term business objectives.
  4. Pricing
    1. The prices displayed on the Website are in New Zealand dollars and are inclusive of GST. GST is applicable to all orders delivered within New Zealand.
    2. Any discounts displayed are calculated off the Recommended Retail Price (RRP).
    3. Prices are subject to change without any notice. We do our best to provide accurate pricing information, but errors can occur from time to time. Where there is a manifest or obvious pricing error, we have the right to refuse or cancel any orders placed for Products incorrectly priced.
  5. Payment and dispatch
    1. Orders will not be dispatched until payment has been received by Goodpharm or any suspected fraud has been investigated.
    2. An order or transaction is not complete until Products are dispatched.
    3. Goodpharm can refuse or cancel any order at its discretion, including without limitation, unavailability of stock or a decision by Goodpharm to no longer sell a Product, and refund payment.
  6. Delivery and returns
    Please see our delivery policy and returns policy regarding your rights and obligations in relation to Product deliveries or returns.
  7. Discount codes
    1. Goodpharm may, at its discretion, choose to offer discount codes to certain customers from time to time. Each discount code will have a clear expiry date and conditions for use. Discount codes cannot be exchanged or the value used for sales that do not meet the discount code conditions.
    2. The following terms and conditions apply to all discount code promotions, unless stated otherwise in the specific promotion conditions. Additional terms and conditions may apply to a specific promotion, as stated in connection with the promotion:
      1. A customer must meet the discount requirements (as set out in the promotion) to gain the discount code discount.
      2. Discount codes are valid for a limited time only, and unless otherwise specified can only be used by the account holder whom the discount code was offered to by Goodpharm. Goodpharm reserves the right to cancel the order or refuse the discount to customers using discount codes offered to another customer.
      3. Goodpharm reserves the right to modify or cancel a discount code at any time.
      4. A customer can only use one discount code per order.
      5. If the promotion has a minimum purchase requirement, GST and delivery fee will not count toward the minimum purchase amount.
      6. Discount codes are non-transferable and may not be resold or redeemed for cash.
      7. Delivery fee is calculated on the order after discount codes are applied. Codes providing a discount will reduce the subtotal of the order. If this drops below our minimum spend for free delivery, a delivery fee will apply.
    3. If you violate any of discount code terms and conditions, the relevant discount code will be invalid and the discount will not apply.
  8. Gift with purchase
    Goodpharm may choose to offer a free gift when a customer purchases a certain Product or Product combination. Free gifts are offered at the discretion of Goodpharm and can end without warning. There will be limited stock of free gifts. If stocks run out, Goodpharm is not liable to offer a replacement.
  9. Prize promotions
    From time to time, Goodpharm may run prize promotions on our Website or on social channels. Each promotion will have its own terms and conditions which will be available on the Website.
  10. Product labels and expiry dates
    1. All Products supplied to you will have an expiry date. Our policy is to not dispatch any Product within six months of its expiry date, unless otherwise stated on the Product page or where the Product is sold as part of a clearance promotion.
    2. The Product’s expiry date will always be clearly stated on the Product.
    3. Always read the label of any supplements or natural health products you purchase and use only as directed. Vitamins and minerals are supplementary to and not a replacement for a balanced diet. Consult a healthcare professional if symptoms persist.
  11. Warranties & Liability
    1. We pass on any manufacturer warranties with our Products. Otherwise, to the extent lawfully permitted, Goodpharm provides no warranties for any Products purchased.
    2. Except to the extent it cannot lawfully do so, Goodpharm excludes all liability in respect of any direct, indirect or consequential loss, damage, costs or expenses incurred by you or anyone else in connection with any Products purchased from the Website or any information provided on the Website.
    3. Where Goodpharm’s liability cannot be excluded for any reason, and subject to your rights at law, Goodpharm’s maximum aggregate liability in respect of any Products shall not exceed the amount paid by you to Goodpharm in respect of the applicable Product (excluding any amount paid for delivery).
  12. User submitted content
    1. We reserve the right to use all user submitted content (such as reviews, opinions and other feedback) in our marketing and promotional material, both on and offline, identifying the submitter by first name only. If you do not want us to use your submitted content, please let us know.
    2. Goodpharm may use, modify, edit or republish any content submitted. While we endeavour not to significantly alter the meaning and intent of submitted content, we do sometimes edit it to condense, summarise, improve readability or comply with our regulatory obligations, and reserve the right to do so.
    3. Goodpharm may refuse to post or remove any submitted content, in whole or in part, from its Website or social media platforms, at its sole discretion, including content that violates these terms and conditions or is otherwise objectionable.
    4. You may not be permitted to edit or delete any content you have submitted, but you can ask us to remove the content from online publication, and we will remove it so long as it is reasonably practicable for us to do so.
  13. Privacy
    Our Privacy Policy forms part of these Terms and Conditions can be accessed here.
  14. Governing law
    These terms and conditions shall be interpreted in accordance with the laws of New Zealand.
  15. Amendments
    Goodpharm may amend these Terms and Conditions at any time with immediate effect once uploaded to the Website.